Help & support
We're a small team. Real humans read everything. We aim to reply within one business day.
FAQ
+How does booking work?How does booking work?
Venues and personal hosts find an artist on Browse or For You, send a booking request with the date, location, and length of set. The artist accepts or declines. Once accepted, the venue pays via Stripe Checkout. Messages happen inside the booking until the night of.
+How much does it cost?How much does it cost?
Free to sign up, free to upload music, free to send booking requests. Tunebooker takes a small service fee on each completed booking — disclosed before the venue pays. Early artists get six months at zero fee.
+Can other users download my music?Can other users download my music?
No. The browser download button is disabled and our Terms of Service prohibit downloading, copying, re-uploading, or sampling another artist's content. If someone takes your work anyway, file a takedown notice at tunebooker.com/copyright.
+Do I have to register for GST?Do I have to register for GST?
Only if your annual turnover is over $75,000 AUD. If you are GST-registered, flip the toggle in your profile and enter your ABN — Tunebooker will generate proper tax invoices automatically.
+What happens if a booking falls through?What happens if a booking falls through?
Cancellation and dispute rules are published at the point of booking. In short: either party can cancel before payment with no charge. After payment, refunds depend on how close to the event date the cancellation happens.
+How do I report bad content or a user?How do I report bad content or a user?
Every artist profile, track, and comment has a small “Report” button. Reports go to our moderation queue. For copyright infringement specifically, use the process at tunebooker.com/copyright.
+Where is Tunebooker available?Where is Tunebooker available?
Australia-wide. We're soft-launching with a Melbourne focus, but artists and bookers from every state are welcome.
+Can I delete my account?Can I delete my account?
Yes. Email hello@tunebooker.com and we'll remove your account and content within seven days.
Contact us
Bug, feature request, billing question, anything else — send it through and we'll read it. For urgent stuff: hello@tunebooker.com.